Nov 6, 2021

Getting Client Feedback on a Webflow Website

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By Nikolai Bain

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Let's say it's Friday morning, and you're looking forward to a nice relaxing end of the week, but then you open your email inbox and see that you have a new email from your client. aaand It's a long list of website feedback that you have to work through.

This is fine, working through feedback is an important part of the website development process, but working through a list like this is not a convenient way to approach feedback.

If you’re just sending a link to the website to your client for feedback, you’re essentially asking them to send you a long wall of feedback to you through email that you then have to sift through.

So instead, you can either use Markup or Notion to get feedback from our client in a format that is going to be much easier to work through.

Markup.io

If we go to Markup.io, we can add the link for our staging site so that our client can browse the website and leave feedback inline as they go through each page.

In fact, if we are still in the design stage and we are working outside of a program that has built-in feedback such as figma, we can instead export the design, and import it as a PDF into markup to get feedback on the design.

They can leave you any kind of feedback as you would expect, such as updating text, changing an image out, any alignment or scaling issues, or if you could somehow make the logo pop more.

If you switch from comment to browse, we can easily move through the website to find any bugs on different pages, and you can also change from desktop to tablet and mobile views too.

Now that they've left all their feedback inline on the website, when we click a piece of feedback, it's going to take us straight to the section that the feedback is for. Compare that to getting feedback through email, where you have to decipher each comment and figure out which page and section the feedback is for.

Now you can go through and resolve each piece of feedback as you update it in the Webflow, or if you need more info from my client you can simply add a reply and it will email them to let them know that you need more information from them.

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That's Markup, a much easier way for your clients to browse and leave feedback throughout the website, but we have one more option that we can use.

Notion

If you're already using Notion as the hub for your website projects, then you might instead prefer to use a kanban board to work through feedback with your client.

You can simply create a new board, add a couple of groups such as not started, to review, and completed, and then add your clients or send them a link the same way you would with Markup.

If you prefer to work this way, let your clients know that they can take a screenshot of the section that the feedback is for, and add it to the card along with a name of the feedback, and any other info that might be helpful.

As you work through the feedback cards you can move them to the review board so that your client can ensure they look good before moving them to be completed.


Summary

Whether we use Markup or Notion, we have a much better system for both working through feedback, and keeping track of all the feedback we have worked through in one place. Which means no more sifting through old emails to try and remember what piece of feedback our client is referring to.

A quick final aside, if you're early on in the design process of a new website and you're worried about clients leaving way too much feedback for you, you might want to go through the website on a call with them first to talk through your design decisions. and in this way they will have the right context and will be a lot less likely to nitpick details for you to update.

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Written by

Nikolai Bain

I'm a Webflow professional partner and template designer who helps users learn to use Webflow better.

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